Where are your products made?
Many of our procucts are handmade to order in our studio in Savannah, GA. From the initial design, to the screen-printing, to the sewing, we do it all. With this in mind, please note there may be minor variations from item to item. The size and design of each piece will be the same as pictured on the respective product page. There are a few newer items that we print in-house but, do not sew the base item ourselves.
What is your return/ cancellation policy?
Because we are a small operation we are unable to offer returns at this time. However, if there is an issue we do our best to make it right. If you wish to exchange an item you will be responsible for the extra shipping fees.
If you wish to cancel your order before it is made there will be a 15% fee deducted from the return due to processing fees. If the order has already been made we cannot offer cancellation.
How long until my order to ships?
Depending on the volume of our production line orders may be sent out in only a few days, but please allow a preparation time up to two weeks before shipment. If you're on a time crunch, just send us an email and we will advise you on production time. You will receive an email once your order has shipped.
Can I expedite production & shipping for a rush order?
Yes! For an additional fee we will push your item to the front of our production line and choose a quicker shipping option. Please call or email us and we can customize this option for your needs.
Where do you ship?
We ship worldwide with UPS. Please read our Shipping Policy.
What type of payment do you accept?
We accept Visa, Mastercard, Discover, and Amex during checkout.
I want to carry Moss & Marsh in my store!
If you are interested in becoming a Moss & Marsh wholesale account, please email us at firstname.lastname@example.org with your store name, location, website. Thank you!